Shipping & Refund Policy

Please note: Due to our quick processing times, orders cannot be changed once they have been placed!

Please note: Busy periods such as New Launches, Promotional Activity and Black Friday delivery may take longer than usual.

Returns

Change of mind

If you change your mind about your purchase, you have the right to cancel your online order within 14 days of receiving your goods in accordance with the Consumer Rights Act 2022. Returned items should be sent back within 14 days of notifying us of your decision to cancel.

If exercising your statutory right to cancel, you may inspect the goods in the same way you would in a shop. You should take reasonable care of the goods while they are in your possession. A deduction may be made from any refund where the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics or functioning.

Faulty products

If your item is faulty, damaged or not as described, please contact our Customer Care team as soon as possible. We will assess the issue and provide an appropriate remedy in accordance with the Consumer Rights Act 2022. Where goods are returned because they are faulty or non-conforming, the cost of returning the goods will be borne by us.

Hygiene & Sealed Products

Certain products sold on our website, including cosmetics, skincare and haircare products, are sealed for health protection and hygiene reasons.

If you are exercising your statutory right to cancel your online purchase (change of mind), this right may not apply to sealed products that are not suitable for return due to health protection or hygiene reasons once the seal has been broken after delivery, in accordance with the Consumer Rights Act 2022.

This does not affect your statutory rights if a product is faulty, damaged, not as described, or otherwise does not conform to your contract. If you believe you have received a faulty product, please contact our Customer Care team and we will arrange an appropriate remedy in accordance with your consumer rights.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@kevinmurphystore.ie.

Next Day-Delivery in the Republic of Ireland

Our Next-Day Delivery service is available in the Republic of Ireland. Our Next-Day delivery* service costs €5.50 and is free on all orders over €60 You'll need to place your order before 12pm IST (Irish Standard Time) Monday to Thursday. Orders placed after this time will be delivered within 2 working days.

Delivery is available Monday - Friday. We don't deliver at weekends, so orders placed after 12pm IST on Thursday and before 12:00 pm IST on Monday will be delivered on Tuesday. We don't deliver on public/bank holidays so your order will be delivered on the next working day.

We aim to meet these delivery times but during busy periods (sale, holidays, new product launches etc...) deliveries may take a little longer. Occasional tech updates and weather conditions will mean that these delivery times may need to be extended. We will work hard to keep any delivery changes to a minimum.

Vat & duty are always the customer's responsibility.

Please Note: All orders to the UK with a value above 130GBP will be liable for vat & duty on arrival.

Please Note: All orders to Canada with a value above $20CAD will be liable for vat & duty on arrival.

We must be provided with a phone number so that you can be contacted by the courier company.

We will not be held liable for any postal delays which may occasionally occur.